Shipping policy

Shipping Policy

At Emessa, each piece is carefully prepared and dispatched with attention to detail, quality, and security.

Processing Time

Orders are processed within 1–3 business days, excluding weekends and public holidays.
Custom or bespoke pieces may require additional processing time, which will be communicated at the time of purchase.

Shipping Carrier

All orders are shipped via Australia Post Business. Tracking details will be provided once your order has been dispatched.

Delivery Timeframes

Delivery timeframes are estimates provided by Australia Post and may vary depending on destination and external factors.

Australia

• Metro areas: 2–5 business days

• Regional areas: 3–7 business days

International

• Express International: 5–9 business days

• Standard International: 7–14 business days

Please note that delivery delays caused by the carrier, customs processing, or external events are outside our control.

Signature & Security

All orders are shipped with tracking. High-value orders may require signature on delivery to ensure secure receipt.

Insurance & Responsibility

Once an order has been lodged with Australia Post, responsibility for delivery timing rests with the carrier.
In the event of a delay or lost parcel, we will assist in lodging an enquiry with Australia Post on your behalf.

International Shipping & Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the recipient